Family FAQ

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  • Device Care and Access

    • Can district policy match Ed Code 17453.1 and have the devices be optional?

    • Do students have to bring the device home?

    • How will Special Education children access their devices?

    • What does California Ed Code say about lost or damaged instructional materials?

    • What happens if a child loses the device?

    • What happens if the device is damaged or broken at home?

    • What is the maximum amount a parent will be charged out-of-pocket for this device?

    • Who is responsible for charging the device?

    • Will my child get a replacement device?

  • Families

    • How do I get my Parent Connect Pin and Password?

    • How will my child be protected on the Internet while at home?

  • Internet and Support

    • How do I sign up for a consumer Microsoft account?

    • How will my child be protected on the Internet while at home?

    • In terms of protection, how is web content filtered while my child is at school?

    • What if I don’t have Internet or wireless at home?

    • What if the student needs tech support when not at school?

    • What is the difference between the two types of Microsoft accounts?

    • What types of security measures are in place to protect my child's information on his/her device?

  • Software and Learning

    • Are all of their textbooks going to eventually be on the device?

    • Can students be given assignments that require the use of the device?

    • How do I get my Parent Connect Pin and Password?

    • How do I learn to use OneNote?

    • How was it decided to use the Microsoft Suite of products as the software?

  • Students

    • Can students be given assignments that require the use of the device?

    • High School students use their ID #’s for log in. Is there a way for them to change their username or password?

    • How do I get my Parent Connect Pin and Password?

    • How do I send my transcript to a college?

    • How do I sign up for a consumer Microsoft account?

    • What if the student needs tech support when not at school?