Technology support staff will make every attempt to resolve technology related issues remotely. In the event that a student or staff mobile device requires in-person technology support for software or hardware issues, the technician will first sanitize the device before handling it with the proper personal protective equipment. In some cases, devices may be placed in a 24 hour hold before handling and a loaner device will be issued.
Additionally, the District has stopped on-site vendor repairs for mobile devices that are covered under warranty. In these cases, technology support staff will ship the damaged units to the vendor for repairs.
The District has placed protective sleeves for devices K-3 as an added safetymeasure. Devices will be sent home daily in the event the student is unable to return to the classroom due to COVID-19. Devices will need to be checked in upon start of school year. More detailed information will be available from the school site.