File a Complaint

The Manteca Unified School Board recognizes that the District has the responsibility to ensure it complies with applicable state and federal laws and regulations governing complaints involving personnel and programs. Every complaint is taken seriously. In order to address all complaints in a fair, legal, and professional manner, individuals making complaints are asked to adhere to the procedures listed below.

Step 1: Informal Complaint Process

Share your concerns directly with the person with whom you have the concern and/or his/ her immediate supervisor. If your complaint is not resolved, go to the next step. If your complaint involves discrimination or harassment, you may skip the informal complaint process and contact either your school principal or the District Complaint/ Compliance Officer at (209) 858-0852 or complaints@musd.net.

Step 2: Formal Complaint Process

Put your complaint in writing.
Locate and fill out the appropriate form (see FAQ below)
Mail or email your complaint form to your school principal or to the Personnel Department at P.O. Box 32, Manteca, CA 95336 or complaints@musd.net.

FAQ

Which Form Do I Use?

Uniform Complaint Procedures Form

Discrimination, harassment (including sexual harassment), intimidation, and/or bullying
Federal or state laws governing educational programs have been violated
Students were required to pay fees, deposits, or other charges for participating in educational programs or activities in violation of Education Code
MUSD failed to comply with the requirements of the Local Control Accountability Plan (LCAP)

MUSD Employees

Complaints Concerning Personnel Procedure Form

Williams Alternative Uniform Complaint Policy

Lack of textbooks and/or instructional materials
Teacher vacancy or misassignment
Unsafe facilities or conditions

What Will Happen Once I File a Complaint?

The contents of complaints made against District personnel will be shared with the employee(s) as required by District policy and law.

Complaints dealing with harassment, discrimination, intimidation, and/or bullying shall be investigated in a manner that protects the confidentiality of the parties and the facts. This includes keeping the identity of the complainant confidential except to the extent necessary to carry out the investigation as determined on a case-by-case basis.

Once you have submitted your complaint, it will be sent to the appropriate party in order to attempt resolution at the lowest possible level.

The employee responsible for investigating and responding to your complaint will do so in writing according to the appropriate Board Policy/Administrative Regulation.

What if I am Not Satisfied With the Response to My Complaint?

What if My Complaint is Not Dealt With?

If you are concerned about how your complaint is being handled, you should contact the District Complaint/Compliance Officer at complaints@musd.net or (209) 858-0852.

The Complaint/Compliance Officer is designated to receive, delegate, and investigate all complaints and to ensure compliance with all federal and state laws and regulations, as well as all Manteca Unified School Board policies.

I’m Concerned About Retaliation For Making a Complaint.

Resources

Send an email to complaints@musd.net

Title IX Compliance Officer -
Sean Brown (209)858-3200

Complaint Compliance Officer - Anthony Chapman (209)858-0852.

How to File a Complaint

Uniform Complaint

Complaints Concerning Instructional Materials

Complaints Concerning District Employees

Complaints (All Personnel)

Williams Uniform Complaint Procedure

Sexual Harassment

Sexual Harassment (Students)

Other Forms

Claim for Damages

Board Policy 0410 - Non Discrimination in District Programs and Activities: Manteca Unified School District policies prohibit discrimination, harassment, intimidation, and bullying at all school sites and school activities based on actual or perceived characteristics: race, color, ancestry, nationality, national origin, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or association with a person or group with one or more of these actual or perceived characteristics at any school-sponsored activity.

See information on Accessibility

See information on Title IX